We are Geckoshome.com and this privacy notice is intended to travellers and hosts providing accommodations using or considering using our products and services.

Your privacy matters at Geckoshome.com. Geckoshome.com as a service is built on trust. While you place your trust in us by using Geckoshome.com services, we value that trust and we are committed to protecting and safeguarding your personal data.

This privacy notice describes how we collect and otherwise process your personal data when you, for example, visit our websites, or buy a travel-related product or service through us.

Amongst other things, it tells you what rights you have in relation to your personal data and how you can contact us.

This privacy notice applies to any kind of traveller information Geckoshome.com processes through its services.

Geckoshome.com amends its privacy notices from time to time, and we recommend you visit this privacy notice pages occasionally to stay informed.

When you create a user account on our website, we store information you include and manage in that user account. This can include personal settings, uploaded photos, identification documents and your reviews.

Contact, account, profile information:

When you make a trip reservation, you are asked for your name and email address. We may also need to ask you for your home address, telephone number, payment information, date of birth, current location. Additional profile information you can provide includes preferred languages, city, personal description and interests.

Identification document:

Where appropriate, we may ask you for an image of your government-issued ID (in accordance with applicable laws) or other verification information, such as driving licence. We don't share your identification documents with other persons, unless if required by law. The data kept in your user account can help you plan and manage future trip reservations and personalised recommendations.

Payment information:

We integrate with third-party payment service providers, to facilitate electronic payments between you, Geckoshome.com and trip providers. These service providers share payment information so we can administer and handle your trip reservation.

To process payments for your use through our platform, we collect payment information, such as payment account or bank account information. Your credit card information are used to process payments and/or refunds in relation to trip reservations you made on our platform. Payment information we store include payment method, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.

Customer services:

When you contact our customer service team, contact your trip provider through our platform or reach out to us in a different way ( through social media, for example) we also collect information from you via these channels including metadata such as, for calls, who you are, where you called from and the date and length of the call.

Trips and reviews:

We store the trip reservation data related to your reservations through our platform. During or after your trip, we may also invite you to submit reviews that can inform others about the experiences you had on your trip. When you submit reviews on the platform, we collect information you've included along with your first name or display name and avatar (if you choose one). Reviews are also sent to Open AI moderation to perform a sanity check.

Communication services:

Geckoshome.com platform includes communication services as email and chat messages. These communication services are meant to facilitate contacts between guests and hosts, where you can discuss reservation aspects as key pickup or parking availability at the accommodation. These communications are collected in our system.

Geolocation and time zone:

For hosting accommodations, we automatically collect certain information such as precise or approximate location (GPS geolocation) and time zone that are retrieved from the address you provide us with Google map services.

Device information:

When you use our platform, we collect device information such as IP address, hardware and software information, device information, crash data, and read receipts.

Cookies:

When you visit Geckoshome.com we may place cookies on your device (small text files that websites send to your computer or other Internet-connected device), to enable you to use and access our platform, and store user's preferences.

Links from third parties:

If you choose to connect or login to Geckoshome.com with a third-party service, such as Google or Apple, you direct the service to send us information such as your email and profile information as controlled and authorised by you via your privacy settings at that service.

Complaints:

We collect information in relation to complaints on our platform, for example complaints issued by guests regarding the condition of accommodations or possible misconducts in relation to a trip.

Chatbot:

We collect conversational data and ip address during the logging of our chatbot (see section below Chatbot 'Ask AI').

We use personal information as outlined in our privacy policy, to:

• enable you to access Geckoshome.com platform and make and receive payments
• enable you to communicate with others
• process your requests
• perform analytics and research
• develop and improve our products and services
• provide customer service training
• send you messages, updates, alerts and notifications
• process, handle or assess complains, insurance claims or similar claims
• personalise and customise your experience based on your interactions with Geckoshome.com platform

We may share your personal data with the trip provider to transfer reservation details, including your name, contact details, payment method, or other relevant information such as details about other guests traveling with you, check-in and checkout dates, and preference you specified when you made the reservation.

Reservation information is also shared with connectivity providers, which are third parties that automate the routing of reservation information from Geckoshome.com to trip providers so they can manage their reservations in their systems.

In case a reservation is cancelled by the host or the guest, we may share with the other party the reasons for its cancellation.

We use third parties to electronically process payments, handle chargebacks or provide billing collection services.

We may share your personal data with representatives of professional service organisations, including legal counsels at law firms as well as auditors.

We may disclose personal data to law enforcement agencies in connection with possible cases of fraud.

We may process your data to prevent fraud and resolve disputes. This includes:

• detect, prevent, assess, and address fraud and security risks
• verify or authenticate information provided by you, including identity information
• conduct checks against databases and other information sources, including background checks
• resolve disputes with our members (hosts and guests), including sharing information about the dispute with the appropriate members.
• comply with law, respond to legal requests, prevent harm, and protect our rights

We may use your personal data in relation with third parties providing payment services to:

• detect and prevent fraud and security incidents, and conduct risk assessments
• comply with payment policies, including legal and compliance obligations
• improve payment services

We may use your personal data for marketing purpose to:

• contact you by email or phone about our services and special offers
• send you promotional or marketing material
• administer referral programs sponsored by Geckoshome.com

We may use your personal data for legal purposes:

• to handle and resolve legal claims and disputes
• address regulatory requirements
• enforce Geckoshome.com terms of service
• comply with external regulators and law enforcement

Geckoshome website includes the AI-chatbot “Ask AI”. It is there to answer general questions about Geckoshome services, based entirely on information that Geckoshome has created itself, for example, information on Geckoshome's public documents available on our website.

The chatbot collects and uses any and all information that you provide it with. Please do not provide any personal data to the chatbot.

When the chatbot is used, log files are automatically created on our server. These include: date and time of access, conversational data, and connection data such as the ip address. This data is used to monitor the chatbot, enhance the service and to troubleshot system failures or investigate abuse.

We process your data to provide and secure the chatbot service.

Our chatbot provider is Groq, Inc. with headquarter in 2700 Zanker Road, Suite 150, San Jose, CA 95134.

By default, Groq does not retain customer data for inference requests. Customer data (inputs, outputs, and related state) is retained only for jobs that require data retention to function (e.g. batch jobs) or to protect platform reliability (e.g., to troubleshoot system failures or investigate abuse). See your data.

The Groq European data center in Helsinki, Finland is used for our chatbot purpose.

This Privacy Policy may be made available in languages other than English for convenience purposes. In the event of any inconsistency, discrepancy, or conflict between the English version and any translated version, the English version shall prevail and govern, to the extent permitted by applicable law.

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. We will post the last revised Privacy Policy and update date at the top. In case of material changes, we will notify users by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your account before the date the revised Privacy Policy becomes effective, your continued access and use of Geckoshome.com will be subject to the revised Privacy Policy.

For questions or complaints about this Privacy Policy or Geckoshome's handling of personal information contact us by email at dataprotection@geckoshome.com.